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Frequently Asked Questions

We regularly receive frequently asked questions from our customers and we have detailed some of these here. If you have a question that we may be able to assist with, please do not hesitate to contact us.


My lift is unreliable, what should I be doing?

For months now, the lift in my property has been breaking down. How do I resolve this situation?

Good maintenance coupled with technical support is essential for providing a reliable lift service.

Lift designs vary greatly and require different levels of technical ability to maintain correctly.

Unreliability may be due to the age of equipment and obsolescence of replacement parts.


Am I receiving the correct level of maintenance?

I am not an expert in the lift industry, how do I ensure what my maintenance company is doing is correct?

As owners and operators it is your responsibility under the Health and Safety at Work Act 1974 to ensure your lift is maintained on a regular basis.

There are many variables in determining the frequency of programmed maintenance i.e. the type of lift you have, the number of floors it serves and the level and type of use it is subjected to.


What lift works do I need to have undertaken?

The lift industry and British Standards have many rules and regulations for safe lift operation, which do I follow?

As owners or operators of lifts, you need to have your lifts “regularly” maintained by a suitably qualified person/company.

Additionally, you are required, under the LOLER (Lifting Operation and Lifting Equipment) Regulations to have your lift inspected by a “Competent Person”.


What are the benefits or pitfalls of future action (or inaction)?

My lift has been working well for 35 years, how much longer can I rely on it and what happens if it fails?

Lifts are electro/mechanical in nature, with designs ranging from simple operating systems to multiple lift car groups serving large numbers of floors.

While the complexities may alter wildly, the fundamentals are always the same.